Privacy Policy

1. Introduction

Dosshereta ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

This Privacy Policy applies to all information collected by Dosshereta through our website, training programs, workshops, consultations, and any related services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Professional Information: Job title, company name, industry, professional experience
• Training Information: Course enrollment details, assessment results, progress reports
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• Communication Records: Correspondence, feedback, testimonials, and support requests

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and geolocation data
• Browser type and version
• Operating system
• Website usage data and navigation patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Providing training programs, workshops, and consulting services
• Communication: Responding to inquiries, sending course information, and program updates
• Administration: Processing enrollments, managing accounts, and handling payments
• Improvement: Enhancing our services, website functionality, and user experience
• Marketing: Sending newsletters, promotional materials, and relevant course information (with consent)
• Legal Compliance: Fulfilling legal obligations and protecting our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing and communication
• Website hosting and maintenance
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Prevent fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Training records and certificates may be retained for professional development verification purposes for up to 7 years after course completion.

7. Your Rights and Choices

Under Australian privacy law, you have the following rights regarding your personal information:

7.1 Access and Correction

You have the right to access and request correction of your personal information we hold.

7.2 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

7.3 Opt-out

You can opt out of marketing communications at any time by:

• Using the unsubscribe link in emails
• Contacting us directly
• Updating your communication preferences

7.4 Data Portability

You may request a copy of your personal information in a portable format.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect usage information. You can manage cookie preferences through your browser settings or our cookie management tool.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand website usage
• Functionality Cookies: Remember your preferences
• Marketing Cookies: Used for advertising and analytics

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be processed and stored in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy standards.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting updates on our website
• Sending email notifications
• Including notices in our communications

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

14. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

15. Governing Law

This Privacy Policy is governed by Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.